Need help?
## Frequently Asked Questions
Ordering
A: Browse our products on the Shop page, select the item you like, choose any customization options, and click Add to Cart. Proceed to checkout and follow the instructions to complete your purchase.
A: Yes! We offer customization on many of our products. Please contact us at custom@co3d.in with your requirements.
A: We accept all major credit/debit cards, UPI, net banking, and wallet payments through our secure payment gateways like Razorpay, Payu, and Cashfree.
Shipping
A: Yes, we ship worldwide using trusted courier partners like DHL, FedEx, Aramex, and more.
A:
- Domestic Shipping: 2-7 business days for ready-to-ship items.
- International Shipping: 7-21 business days, depending on the destination country.
- Custom Orders: Additional time may be required for production.
A: Once your order is dispatched, we will send you a tracking link via email and WhatsApp. You can use this link to monitor your shipment’s progress.
Products
A: Our products are primarily made using high-quality 3D printing materials, and each item is fully finished with sanding, priming, and painting for a professional look.
A: Yes, all our props come fully assembled and ready for display or use unless otherwise specified.
A: Yes, electronic props like arc reactors come with batteries installed. Please refer to the product care instructions for battery maintenance.
Returns & Refunds
A: We accept returns for damaged or defective items reported within 7 days of delivery. Please refer to our Refund Policy for more details.
A: Contact us at support@co3d.in with your order details and the issue you’re facing. We’ll guide you through the process.
Custom Orders
A: Email us at custom@co3d.in with your requirements. We’ll discuss the details and provide a quote and timeline.
A: Custom orders cannot be canceled once production has started and are non-refundable unless they arrive damaged or defective.
Others
A: You can reach us at support@co3d.in or call us at +91 8962002316 during our business hours (Monday to Friday, 11 AM – 7 PM IST).
A: Yes, we do offer bulk orders for events, productions, or retailers. Please contact us at hi@co3d.in for more information.