Introduction
At Co3D, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (co3d.in), interact with us, or make a purchase. By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect information to provide you with the best possible service and experience. The information we collect includes:
- Personal Information:
- Name, email address, shipping/billing address, phone number when you create an account, place an order, or subscribe to our newsletter.
- Payment details like credit card or other payment method information when you make a purchase (processed via third-party gateways like Razorpay or Cashfree).
- Automatically Collected Information:
- IP address, browser type, operating system, and website usage information (like browsing patterns and actions) when you visit our site, primarily for analytical and security purposes.
- We use cookies, pixels, and similar technologies to collect this data (see “Cookies and Tracking” below).
- User Content:
- Any reviews, feedback, or messages you send us via contact forms, email, or social media.
- Transaction Information:
How We Use Your Information
We use the information collected for various purposes, including:
- Order Processing and Delivery:
- To process your orders, deliver products, provide invoices, and handle returns or refunds.
- Communication:
- To send transactional emails (order confirmations, shipment updates, account notifications).
- To respond to inquiries or customer service requests.
- With your consent, to send promotional emails about new products, special offers, or events.
- Personalization and Marketing:
- To improve your shopping experience and recommend products based on your previous purchases or interests.
- To deliver targeted ads on social media platforms like Facebook, Instagram, or Google using your browsing data.
- Security and Fraud Prevention:
- To detect, prevent, or investigate any fraudulent or illegal activities.
- To protect the integrity of our website and ensure your data’s security.
- Analytics:
- To monitor website performance, usage trends, and improve our offerings.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior, which allows us to provide a more personalized experience. Cookies are small files stored on your device that help us:
- Recognize you when you return to our site.
- Store items in your shopping cart.
- Track and analyze usage data to improve our website’s functionality.
- Show targeted ads based on your browsing activity.
You can manage your cookie preferences in your browser settings. Disabling cookies may limit your experience on our website.
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data with:
- Service Providers:
- Third-party companies who help us operate our business (e.g., payment processors like Razorpay, Payu, and Cashfree, shipping partners like Shiprocket, website hosting providers).
- Legal Compliance:
- When required by law or to protect the rights, property, or safety of Co3D, our customers, or others, we may disclose your data in connection with legal proceedings or law enforcement requests.
- Marketing Partners:
- We may share limited, anonymized data with marketing or advertising platforms (e.g., Facebook, Google) to improve our targeted marketing efforts.
Data Security
We take data security seriously and employ industry-standard security measures, including SSL encryption, to protect your personal information. All payment transactions are processed through secure gateways and are not stored on our servers.
Despite our efforts, no system is completely foolproof, and we cannot guarantee the absolute security of your data. However, we take all reasonable precautions to protect it.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes for which it was collected, such as completing transactions, complying with legal obligations, or resolving disputes. Once no longer needed, your data will be securely deleted or anonymized.
Your Rights
You have the right to:
- Access Your Data:
- Request a copy of the personal information we hold about you.
- Correct Your Data:
- Request correction or updates to any inaccurate or incomplete information.
- Delete Your Data:
- Request the deletion of your personal information, except where we are required to retain it for legal or business purposes.
- Withdraw Consent:
- Withdraw your consent for receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise these rights, contact us at support@co3d.in.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date at the bottom of this page.
Last Updated: 11-08-2024
Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
- Email: support@co3d.in
- Address: SCHE Global Pvt. Ltd., Sector 28, New Raipur, 492101 Raipur CT IN