Refund & Cancellation Policy
Effective Date: 05-09-2024
1. Order Cancellations
1.1 Pre-shipment Cancellation: Orders can be canceled before they are dispatched. To cancel an order, please email us at orders@co3d.in with your order number.
1.2 Post-shipment Cancellation: Once an order has been shipped, it cannot be canceled. You may refer to our return policy for issues with the product.
2. Returns & Replacements
2.1 Custom Products: Due to the nature of our custom-made products (3D-printed movie props, collectibles, etc.), we do not accept returns unless the product arrives damaged or defective.
2.2 Damage Claims: If your item is damaged during transit, please provide photos of the damaged product within 7 days of delivery, and we will arrange for a replacement or refund.
2.3 Return Eligibility: Only items that are damaged or defective upon arrival are eligible for a return or replacement. No returns will be accepted for custom-printed products unless damaged or incorrect.
3. Refunds
3.1 Refund Process: Refunds will be initiated within 7-10 business days after we confirm the item has been returned or the damage claim has been approved. Refunds will be processed back to the original payment method.
3.2 Shipping Costs: In cases of return due to damage or defects, the cost of return shipping will be covered by us.
3.3 Non-Refundable Situations: Refunds will not be provided for any products that are:
- Custom-made and non-damaged
- Returned beyond the 7-day claim period
- Incorrectly used or modified by the customer
4. Exchanges
4.1 Exchanges: We do not offer exchanges for custom-made products. In cases of damage or defect, a replacement will be provided.
5. Contact Information
For refund or cancellation inquiries, please contact us at:
Email: support@co3d.in
Phone: +91-8962002316