At co3d.in, we strive to deliver your orders quickly, securely, and transparently. Here’s everything you need to know about our shipping process for both domestic and international orders.
1. General Shipping Information
- Processing Time:
- Ready-to-ship products: Shipped within 2-3 business days.
- Custom-made products: Shipped within 1-2 weeks based on product complexity.
- Backorder products: Shipped within 7-10 business days.
- Shipping times may vary during peak seasons or due to unforeseen circumstances.
- Tracking:
- We use Shiprocket to manage shipments. Tracking details will be sent to your registered email and WhatsApp once your order is picked up.
- You can track your order by clicking the link provided in the email/WhatsApp or directly on the Shiprocket website.
2. Domestic Shipping (Within India)
- Courier Partners:
- We use trusted domestic courier services such as Delhivery, Amazon, Bluedart, Ecom Express, and Xpressbees.
- Delivery Time:
- Typical delivery time is between 2-7 business days, depending on your location.
- Shipping Costs:
- Shipping fees are calculated based on weight, location, and order value. Free shipping may apply for select products or promotions.
- Cash on Delivery (COD):
- COD services are available for most locations, but some remote areas may not be covered.
3. International Shipping
- Courier Partners:
- We ship internationally using DHL, Aramex, FedEx, India Post EMS, and others.
- Delivery Time:
- Delivery time varies by country, generally ranging from 7-21 business days. International deliveries may take longer due to customs clearance processes.
- Custom Duties & Taxes:
- International customers are responsible for any applicable customs duties, taxes, and fees imposed by their country.
- Customs clearance is not our responsibility. If customs clearance is delayed due to missing or incorrect information, the customer will be responsible for providing the required documentation.
- KYC (Know Your Customer):
- Some countries may require KYC documents such as government-issued ID or proof of address for customs clearance. The customer must ensure all documents are valid and accurate.
- Shipping Restrictions:
- Certain countries may have shipping restrictions for specific products. We will inform you if there are any issues with shipping your order to your country.
4. Tracking & Delivery
- Once your order is dispatched, tracking information will be shared via email and WhatsApp.
- Domestic orders can be tracked via Shiprocket with updates from our courier partners.
- For international orders, updates will be provided by DHL, FedEx, or other international carriers.
5. Shipping Delays & Lost Parcels
- Delays: While we strive to meet delivery timelines, we are not responsible for delays caused by:
- Weather conditions
- Customs procedures
- COVID-19 or other force majeure events
- Lost Parcels: In the rare event of a lost parcel, please contact us at support@co3d.in for assistance.
6. Incorrect Address or KYC Information
- It is the customer’s responsibility to provide accurate shipping details, including address and KYC documents (where required). If any information is incorrect and causes delays or returns, additional shipping fees may apply.
If you have any questions about your order or the shipping process, feel free to reach out to us at support@co3d.in.